1. Scope and your rights
This policy sets out what happens when a booking is cancelled or goes wrong. It applies together with the Terms of Use.
We do not impose blanket no-refund terms. Your statutory consumer rights, including under the Federal Competition and Consumer Protection Act 2018, are preserved. Any reasonable cancellation charge is shown before you book.
2. Cancellations
| Situation | What normally happens |
|---|---|
| Before a Tasker accepts or a booking is confirmed | Cancel free of charge. Any payment is returned. |
| After acceptance, before work starts (by Customer) | Full refund of the amount paid, unless a cancellation charge was shown to you before you booked. |
| After acceptance, before work starts (by Tasker) | Full refund to the Customer. Repeated cancellations may affect the Tasker's account. |
| After work has started | We review work done, agreed scope, messages and evidence, and decide a fair split or refund. |
| Tasker late or no-show | Customer may cancel for a refund. |
| Customer unavailable or no-show | The Tasker may ask us to review the case and, where fair, receive reasonable compensation for wasted time or costs. |
| Partial completion | Payment reflects the work properly done. |
| Materially different or defective work | The Tasker is first given a chance to put it right, where practical; otherwise a refund or partial refund may follow. |
| Mutually agreed change | Recorded on the Platform and applied as agreed. |
3. Making a claim
Raise a problem through the Platform's report or dispute feature or email support@streettasker.com, as soon as possible after the issue, with your booking or payment reference.
We may ask both sides for the task description, agreed price, messages, photos and payment records. Please reply promptly so that we can decide fairly. We will acknowledge your claim and keep you informed.
We decide using the evidence on the Platform, the agreed scope, and fairness. We may hold the affected amount in proportion to the issue while we decide, as explained in the Payment Policy.
If you disagree, you may ask for a review by a senior team member and you keep your right to go to a regulator or court.
4. Refunds and chargebacks
Refunds go back to the original payment method through Paystack. Timing depends on Paystack and your bank.
Where a payment is disputed with a bank or card issuer, we may cooperate with the provider and give transaction records.
If a completion code was given and earnings are clearing, a later refund request is handled under this process.
5. Subscriptions
Each payment covers one month and does not renew automatically, so there is nothing to cancel: if you do not pay again, the plan simply ends at the end of the paid month. Access continues until then.
Duplicate or unauthorised charges are always refundable.
6. Gift cards
Gift card refunds and cancelled bookings paid with a gift card are covered in clause 14 of the Terms: unredeemed cards are refundable within 7 days of purchase; a cancelled booking returns the gift card portion to the same card.
Related documents: Terms · Privacy · Cookies · Verification consent · Payments & wallet · Community standards · IP complaints · Accessibility
Operated by Street Taskers Ventures, a registered business name in the Federal Republic of Nigeria. Questions: support@streettasker.com.