Terms of Service

Last updated: October 2026

Terms of Service Privacy Policy Trust & Safety

1. Who we are

Street Taskers is a marketplace that connects customers who need local services with skilled service providers across Nigeria. By using our platform, you agree to these terms.

2. Using Street Taskers

To post tasks or list services you must create an account with accurate information. You must be at least 18 years old. You are responsible for all activity under your account.

  • Do not misrepresent your skills, qualifications, or identity.
  • Do not use the platform for any unlawful purpose.
  • Do not post tasks or services that violate Nigerian law.
  • Treat all other users with respect.

3. Customers

When you post a task, you are making a genuine request for a service. You agree to pay the agreed amount when the work is completed satisfactorily. Street Taskers is not a party to the contract between you and your chosen provider.

4. Service providers (Taskers)

When you list a service or accept a booking, you agree to complete the work as described to a professional standard. You are responsible for your own tools, transport, and any licences required for your trade. Street Taskers does not employ Taskers — they are independent service providers.

5. Payments

Payments are agreed directly between customers and Taskers. Street Taskers currently facilitates connections and may introduce payment processing in a future update. Subscription fees for Tasker plans are non-refundable once a billing period has started.

6. Trust and safety

We take safety seriously. Report any user or listing that makes you feel unsafe or that you believe is fraudulent using the in-app report feature or by contacting us directly. We reserve the right to suspend or permanently ban any account that violates these terms.

  • Never pay large sums upfront before work begins.
  • Meet in public or shared spaces for initial consultations where possible.
  • Do not share banking PINs, passwords, or OTPs with anyone.

7. Content you post

You own the content you post. By posting it on Street Taskers you grant us a licence to display it on the platform. We may remove content that violates these terms at any time.

8. Limitation of liability

Street Taskers provides a platform to connect customers and service providers. We are not liable for the quality of work performed, any disputes between users, or any loss arising from a transaction made through the platform. Use good judgement when engaging with other users.

9. Changes to these terms

We may update these terms from time to time. Continued use of the platform after changes are posted means you accept the new terms.

11. In-platform messaging

Street Taskers provides an in-platform messaging system to allow customers and taskers to communicate after a booking is confirmed or a task application is accepted.

  • Only customers may initiate a conversation. Taskers may reply but cannot start new threads.
  • Messaging is unlocked only after a booking is confirmed (for services) or a task application is accepted (for tasks).
  • Strictly prohibited in messages: sharing phone numbers, WhatsApp links, Telegram handles, Instagram profiles, email addresses, or any other off-platform contact information. You must not arrange to communicate, meet, or transact outside of Street Taskers.
  • All messages are monitored by automated systems for contact-sharing violations. Flagged messages are reviewed.
  • A first violation results in a warning. A second violation results in a temporary restriction on messaging. Three or more violations will result in your account being flagged and may lead to permanent suspension.
  • We reserve the right to remove access to the messaging feature or suspend accounts that repeatedly attempt to take transactions off-platform.

12. Account flagging and suspension

Street Taskers reserves the right to flag, restrict, or permanently suspend any account that:

  • Repeatedly shares contact information through the messaging system in violation of Section 11.
  • Engages in fraudulent activity, misrepresents their identity, or harasses other users.
  • Attempts to circumvent the platform's rules or safety systems in any way.

Flagged accounts will be notified by email where possible. Appeals can be submitted to hello@streettasker.com.

13. Gift cards

What a gift card is. A Street Taskers gift card is a prepaid voucher for services booked through Street Taskers. It is not a bank account, deposit or electronic money. It cannot be withdrawn, exchanged for cash, or sent to a bank account, and it earns no interest.

Buying. You need a Street Taskers account to buy a gift card. The price is the face value of the card in naira, with no extra fee. Payment is taken by Paystack, and the card is issued only after Paystack confirms the full payment. You are responsible for entering the recipient's email address or phone number correctly. We are not responsible for a gift sent to a wrong address or number that you provided.

Delivery. Depending on what you choose, we email the gift, message it to a phone number by text or WhatsApp, or give you a printable card. Gifts can be scheduled for a later date. If a gift does not arrive, contact us and we can send it again.

Redeeming. Anyone who holds a card's code can redeem it, so keep the code private. When a card is redeemed it is added to that person's wallet and belongs to that account from then on. It cannot be moved to another account.

Using a card. A card can pay for bookings made through Street Taskers. Some cards are for one service category only (for example cleaning), and a category card can pay only for bookings in that category. A universal card works for any booking. If a booking costs more than the card balance, the balance is used first and you pay the rest by another method. Gift card money is held in escrow like any other booking payment. Gift cards do not expire.

Cancelled bookings. If a booking you paid for with a gift card is cancelled, the gift card part of the payment is returned to the same card, not as cash. Any part you paid by card or bank transfer is handled under the normal refund process for cancelled bookings.

Refunds. A gift card that has not been redeemed can be refunded to the original payment method if you ask within 7 days of buying it. After that, or once a card has been redeemed or partly used, it is not refundable.

Lost or stolen cards. If you lose a card, contact us with your order reference as soon as possible. If the card has not been redeemed, we can cancel it and issue a replacement. We cannot recover value from a card that has already been redeemed by someone else.

Misuse. We may cancel a gift card, and any balance on it, if it was obtained by fraud, paid for with a payment that was reversed or charged back, or used in breach of these terms.

Questions about gift cards: kiyomigroups@gmail.com.

10. Contact

For any questions about these terms, contact us at hello@streettasker.com.